Terms & Conditions


The site "www.novaleg.com" is the property of Novalimit company in its entirety, and all rights attached. The name "Novaleg" is a trademark. Reproduction in whole or partial, is systematically subject to the authorization of the owners.

The company ELORA Biotec SAS, headoffice  located 390, rue Passeron, 38110 Saint Clair la Tour – FRANCE, registred RCS 819 984 204 de Vienne. is the exclusive distributor of Novaleg products. Subsequently, "www.novaleg.com" or ELORA Biotec company will be designated either as "the Company."

Photographs with logo, illustrations, logos and other research tools are the exclusive property of the Company and may not be reproduced without the express permission of the Company. The hypertext links to the website are authorized without specific requests.

Article 1 : Acceptance conditions

The customer acknowledges having read, at the time of ordering, special conditions of sale stated on this screen and expressly accept them without reservation.

These general conditions of sale govern the contractual relationship between the Company through the website www.novaleg.com and client, both parties accepting them without reservation.

These general conditions of sale prevail over all other conditions contained in any other document, unless prior express written consent.

Article 2 : Products

The photographs illustrating the products do not enter in the contractual field. If errors occur, shall in no case the responsibility of the Company may not be engaged. The majority of products offered to its customers by the Company are available in its warehouse. The customer will not hold rigor of a late delivery or rupture in our stock independently of our will related to difficulty in delivery from one of our suppliers or a handling accident in the preparation of the order.

The Company will strive to keep the customer informed of any problem or delay in delivery or even temporary or permanent unavailability of a product ordered.

Article 3 : Order

The automatic registration systems are considered as proof of the nature, content and date of the order. The Company confirms the acceptance of its purchase order to the email address he has given. The sale will be concluded only after the confirmation of the order. The Company reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information stated by the buyer, when taking control commit this: if error in the address of the recipient, the seller can not be held responsible for failure in which it would be delivered the product.

Article 4 : Delivery

After order confirmation, our company is committed to deliver to its carrier, all products ordered by the purchaser within a period of 48 working hours. The carrier undertakes by contract with the Company to deliver the order to the buyer's address provided by the site.

Also for deliveries outside of France, the customer agrees to pay all taxes due to the importation of products, customs duty, value added tax and other taxes due under the laws of the receiving country of the order. All orders on www.novaleg.com site are for the personal use of customers,
partial or total resale by customers is prohibited.

The Company disclaims any legal liability if the payment of taxes was not made by the customer.

Delivery will be made by the post colissimo in France. Delivery is made within the timeframe agreed with the customer by delivering the product directly to the recipient announced, in his absence, another person authorized by the customer. The possible delays do not entitle the customer to claim damages. The deliveries in the countries of the European Union are carried out by the post colissimo. For deliveries outside of the European Union deliveries are made by colissimo services in international mode.

In cases of a technical product, the customer will pay particular attention to check the operation of the unit delivered, read the instruction manual which is optionally provided. In case of defects, the customer has the right of return as provided in this document. Are considered as force majeure seller of discharging its obligation to deliver, war, riot, fire, strikes, accidents and impossibility of being supplied. The products always travel at the risk of the customer. Always check your package on arrival. You have a period of 48 hours to file a claim with the carrier in case of missing or damaged.

For reasons of availability, an order can be delivered several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he spent 2 orders, with delivery charge.

The Company disclaims any responsibility if the position attests to registration of the filing of the order by the Company, and the good delivery of the order if the customer has not received it.

Article 5 : Retraction

The Customer has 14 days from receipt of the items, to form an opinion. In case of exchange or refund, return on (the) article (s) nine (s) in its (their) original packaging intact, with all accessories, instruction manuals and documentation at follows:

03 cours Herbouville
69 004 Lyon FRANCE

In case of exercising the right of withdrawal, the Company is required to repay the amount paid by the customer with no charge except for return shipping costs. Repayment is due within a maximum period of 15 days.

The return of the product will be at the expense and under the responsibility of the customer. If the package is refused by the customer, for any reason, the obligations and costs in respect of the seller shall be borne by the customer.

Article 6 : Price

Prices are in euros.

The price on the product description does not include shipping.

The price indicated in the order confirmation is the final price, including all taxes and VAT for France and EEC countries. This price includes the price of products, handling, packaging and storage of goods, freight and commissioning. The Company may change its rates at any time. The customer agrees to pay the current selling price at the time of order entry.

Shipping fees are clearly indicated when passing the order. They are proportional to the weight of the package and the country to which the package is sent.

Article 7 : Payment

The price charged to the customer is the price indicated on the order confirmation sent by the www.novaleg.com website.

The product price is payable the day of the order.

Payment is by credit card bearing the initials CB.

Online, our secure payment partner Caisse d'Epargne allows you to pay via a bank server in a secure environment.

Your credit card number is directed to the servers of the Caisse d'Epargne, your payment is made directly to the bank in a secure environment without going through the server of our website.

The order validated by the customer will be considered effective only when the payment centers concerned have given their consent. In case of refusal, the order will be canceled. Furthermore, the Company reserves the right to refuse any order from a customer with whom there is a financial problem.

Article 8 : Shipping

Shipping costs are due by the customer according to the scale for packages sent to France.

A specific calculation of shipping charges is scheduled for packages sent outside of France.

Generally, these fees are calculated according to the amount for Colissimo service for France and foreign countries. They are determined based on the total package weight and the destination country.

Article 9 : Disputes

This contract is subject to French law. The Company can not be held liable for damages of any kind, whether tangible or intangible property, which could result from a malfunction or improper use of products sold. It is the same for any changes resulting from product manufacturers. The responsibility of our company will in any event, limited to the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products. In case of difficulties in implementing this contract, the customer has the option, before any legal action to seek an amicable solution with the help of: a professional association for the industry, an association of consumers or other counsel of his choice. It is recalled that the search for amicable solution does not "promptly" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that in general and subject to the discretion of the courts, respect the provisions of this contract relating to the contractual guarantee assumes that the customer to honor its financial commitments to the seller. Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. In case of dispute, the customer should first contact the Company to obtain an amicable solution. Any order implies acceptance of the customer, without any restriction, in terms of sale of the Company.

Article 10 : Warranty

After delivery, our company disclaims any responsibility for possible spoilage resulting from improper storage, improper or inappropriate use. In all cases, the Company shall not be held responsible for non-compliance with regulations and laws in force in the receiving country. The responsibility of our company is systematically limited to the value of the product in question, value at the date of sale and with no possibility of appeal to the brand or company producing the product.

In any event, the customer benefits from the legal guarantee on eviction and hidden defects (Article 1625 and following of the Civil Code). Provided that the purchaser makes the proof of the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the customer goes to court, it must do so in a "promptly" after the discovery of hidden defect (article 1648 of the Civil Code).

Article 11 : Legal informations

The informations collected for purposes of distance selling are essential for processing and delivery orders, preparing invoices and warranty contracts. The lack of information result in the cancellation of the order. In accordance with the "Data Protection" law, the processing of personal information about customers is the subject of a declaration under validation with the National Commission for Computing and Liberties (CNIL). The right (Article 34 of the Act of 6 January 1978) a right to access, modify, rectify and delete data concerning him, he can practice before the Company via its website www. novaleg.com. In addition, our Company will not provide free or in exchange of information on its customers to third.