Returns policy

Your satisfaction is our top priority, and we hope that your order will meet all your expectations.

Several procedures described below allow you to obtain an absolute guarantee on the quality of our products and your purchase. Note however that we are unable to exchange or refund products that were not purchased directly from us via this website.

The products made with proof of purchase must be intact, in perfect condition for resale and in their original packaging. They should not have been used, nor have suffered deterioration, even minimal, and they must be in a clean state. Any product damaged, incomplete, or whose packaging is damaged will not be the subject of a report or a refund.


Refund procedure (right of withdrawal)

You have 14 days from receipt of your order the day to change your mind about your purchase.

Then you need before the expiration of the withdrawal period make a statement from our contact form expressing your desire to go back. We will save you in return by email a receipt of your withdrawal.

The direct costs of returning goods to our warehouse in France are your responsibility. Once the products received and subject to their perfect condition for resale will be conducted within 14 days for a refund of the value of products only on your credit card. In bad condition when receiving the products you will definitely returned.


Procedure for exchange

If case of command error or a defective product, you must warn us from our contact form. We will send you in return by email a receipt of your request.

Once the products are received at our warehouse in France and any defects or errors identified, there will be sent new products. If you want a refund of your shipping, you just need to contact us via our contact form and be sure that the postage delivery method chosen is not more expensive than our standard delivery mode.

If size error, warn us from our contact form. We will save you in return by email a receipt of your request.

The direct costs of returning products to our warehouse in France are your responsibility. Once the products are received at our warehouse in France, there will be sending products in the new sizes selected.